Refund Policy

Everything marive sells is a professional service rather than a physical product, and work begins as soon as an engagement starts. This policy sets out where refunds do and do not apply.

Before work begins

If you cancel before we have started work, you receive a full refund. Contact hello@marive.com and we will confirm in writing.

Audits

Once an audit has started, the fee is non-refundable, because the deliverable is the research itself and it is yours to keep. If we have not started, the paragraph above applies.

Fixed-scope projects

If you cancel a project after work has begun, we refund the balance less the value of work completed and any third-party costs already committed. We will provide a written summary of what has been delivered.

Monthly engagements

• The first month, billed at checkout, is non-refundable once the engagement has started.
• Monthly fees are not refundable for months already delivered.
• You may end the engagement with thirty days written notice once the minimum term has been served, and you will not be billed beyond that notice period.

If something goes wrong

If you believe the work has not been delivered as described, tell us. We would rather fix the problem than argue about it. Where we agree the work fell short of what was scoped, we will re-perform it or refund the affected portion.

What is never refundable

Advertising spend paid to platforms, third-party software licences and any other external cost you incurred directly. These are paid by you to the provider and are governed by their terms.

How to request a refund

Email hello@marive.com with your order details and the reason. We respond within one business day and process approved refunds to the original payment method within ten business days.